Service catalogue

Six managed services. One operational contract.

Each line below is delivered as a managed service with named technical owners, quarterly recovery rehearsals, and a single quarterly invoice — independent of how many workloads you protect.

CB

Cloud Backup

Agent-based or agentless protection for virtual machines, containers, and bare-metal servers. Forever-incremental with synthetic full restoration. Default retention: 90 days hot, 7 years cold tier.

DR

DR-as-a-Service

Warm-standby replication with orchestrated failover runbooks. RPO from 5 minutes; RTO from 15 minutes for tier-1 workloads. Quarterly tested under contract.

AR

Long-term Archival

WORM-locked, tape-tier archival for retention obligations from 7 to 30 years. SHA-256 fixity audited annually. Restore SLA: 48 hours from request.

EP

Endpoint Backup

Continuous file-level protection for Windows, macOS, and Linux endpoints. Bandwidth-aware scheduling, remote wipe support, and self-service restore via signed device key.

DB

Database Protection

Application-consistent backup for PostgreSQL, Oracle, SQL Server, MongoDB, MySQL, and SAP HANA. Log shipping, point-in-time recovery, and consistency verification on every snapshot.

BM

Bare-Metal Recovery

Boot-time recovery from a signed PXE image. Provision a replacement machine to a known-good state in under 90 minutes, including drivers, network config, and storage layout.

Delivery model

Managed, not self-service.

Every customer is assigned a named Backup Engineer and a backup secondary on a separate shift. They own onboarding, retention design, recovery testing, and the quarterly review. You deal with people, not tickets.

The first 30 days are an onboarding sprint: workload inventory, retention policy, recovery objectives per tier, and a written run-book. The output is a signed Recovery Posture Document that travels with the contract.

What we do not do

Limits of scope.

  • We do not operate primary storage. We protect what you run; we do not host it.
  • We do not offer free tiers, trials, or self-signup. All contracts go through a scoping interview.
  • We do not replicate to public cloud regions. Sovereign customers stay in-region by default.
  • We do not retain data past the contracted window. Erasure is verified and certificated.

Need a service that isn't listed?

Most of what we operate today started as a custom engagement. Tell us the workload.

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